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Putting customers first since 1947


Some of our Customer Testimonials

I believe in never letting great service go unnoticed, so I wanted to send this letter in appreciation of your staff.

In early June, I called several disposal companies to get an idea of what it would cost to haul away garbage that had accumulated during our home renovation. I spoke with the dispatcher and he was wonderfully polite and very helpful. In contrast, I had spoken earlier in the day to one of your competitors who offered a slightly cheaper price but spent most of the conversation disparaging his competition and generally doing nothing to make me want to send him my business.

On the day our bin was delivered, the driver was also very polite and all smiles. He dropped the bin right where I wanted it and drove off with a wave and a “thank you”.

I called later in the week, asking about keeping the bin for a slightly longer time than the one week period we initially agreed upon, and again the customer service representative was great. At a time when customer service seems to be on the decline in so many places, it was nice to get a helpful response and pleasant attitude each time I called.

Kudos to you and your staff for a lovely job!
Kristin Abraham, Homeowner
Smithrite has provided an excellent service i.e. lifting the compactors for disposal every week, and emptying the front end containers on a rotating schedule. Smithrite have their own compactor repair person who is very prompt at responding to any service needs. The customer service staff is professional, responsive, friendly and prompt to meet our requirements.

I would not hesitate to recommend Smithrite for waste disposal and recycling based upon their excellent services to BC Cancer Agency.
Mohan Bains, Head, Housekeeping and Hospitality Services, BC Cancer Agency
Since working with Smithrite Disposal Ltd. our customer complaints have decreased dramatically. Customer comments have been positive which we attribute to Smithrite Disposal Ltd’s diligence in their duties.

We are really pleased with the administrative staff in regards to pick ups, billing and any special request we make to them.

Their customer support is superior. We are always able to get in touch with someone right away and our calls are always returned promptly.
Michael Schuss, President, AWM-Alliance Real Estate Group Ltd.
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